Human Trafficking Adult Case Manager

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JOB TITLE:  Human Trafficking Adult Case Manager

DEPARTMENT:  Survivor Support Services Department

SUPERVISOR:  Coordinator, Human Trafficking Program

WORKING HOURS:  Full time – 40 hours per week


IIB offers healthcare benefits, 403(b) package with employer contribution, free parking, one hour lunch, and a generous Paid Time Off (PTO) policy.


Education:  Associate degree plus 4-5 years’ experience or Bachelor of Arts/Bachelor of Science degree plus 2-3 years of experience in the social work or human services area required. MSW strongly preferred.


    • Experience in providing direct human services/case management is required.
    • Experience serving victims of violence and/or trauma is required.
    • Experience in the area of cultural competency is preferred.


The Case Manager for Human Trafficked Adults provides comprehensive intensive case management to survivors of human trafficking, with a concentration on adults both USC and foreign-born who are survivors of sex trafficking, many of whom are identified through the Human Trafficking Intervention Court and most of whom are struggling with substance abuse and/or mental health issues. Direct services include crisis intervention, victim advocacy, general intake and assessment of needs, a coordination of services including mental health and substance abuse treatment. With assistance from the IIB team, the Case Manager will provide trauma-informed, harm reductionist, client centered and culturally competent services to all survivors who seek support while creatively meeting the complicated needs of this emerging population. On-call responsibilities occur periodically.         

Additional Requirements:           

  • Ability to work effectively in crisis situations
  • Enthusiasm for creating social change & passion for social justice
  • Enjoy being part of and contributing to a team dedicated to human rights-based work
  • Excellent communication (oral and written), interpersonal, and organizational skills
  • Experience working with multidisciplinary teams
  • Flexible schedule to accommodate the needs of the agency and clients
  • Ability to work cooperatively with clients, co-workers, management and our community partners
  • Must adhere to the Social Worker’s Code of Professional Ethics
  • Current valid driver’s license, and access to own transportation
  • Ability to meet short timelines, under pressure


  • Conduct intake with clients, including service needs assessments, developing trauma-informed service plans, safety assessments, and safety planning;
  • Assist in stabilization of clients upon escape/recovery, which may include coordination of services with law enforcement and victim advocacy;
  • Assess client’s emergency, short-term and long-term needs through intake process;
  • Provide intensive case management including referrals for off-site services including, but not limited to shelter, mental health support, health screenings and medical care, substance use treatment, court accompaniment, employment support, and public benefits acquisition;
  • Ensure that all survivors understand their rights as victims of crime and facilitate application to associated status and benefits including NYS OVS applications, NYS OTDA referrals, and federal certification and/or eligibility;
  • Participate in all individual and group supervision meetings;
  • Attend relevant trainings and/or conferences related to subject matter expertise;
  • Adhere to agency documentation and data collections standards and procedures, including data submission for all grant requirements;
  • Adhere to organization client confidentiality policies and procedures;
  • Complete tasks as needed regarding program evaluation;
  • Perform other duties as required.


  • Must be able to travel to sites using own personal vehicle and must follow all state and local auto safety requirements such as seat belt and child car seat use.
  • Schedule may periodically include weekend and/or evening hours as needed to meet the demands of our clients

As an equal opportunity employer, we stay true to our mission by ensuring that the Institute is a diverse and inclusive workplace where we welcome the unique contributions that our staff bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, and more. This includes fostering an inclusive work culture and proactively addressing bias within our organization through intentional dialogues, trainings, and community connection. Interested candidates should send a cover letter and resume to