Immigrant Domestic Violence Services Coordinator 

JOB TITLE:  Immigrant Domestic Violence Services Coordinator 


Full-time 40 hours per week. Primarily 8-4 or 9-5 with some flexibility based on client and agency needs.


This is a full-time hourly position eligible for benefits. IIB offers healthcare benefits, a retirement plan with employer contribution, an hour-paid lunch, free parking, and a generous PTO policy.

  • LMSW/LCSW preferred, or relevant combination of education and experience in the social work, counseling or human services area
  • Supervisory experience is preferred
  • Experience with diverse cultures, providing direct human services, and serving victims of violence and/or trauma is required
  • Excellent communication (oral and written), interpersonal and organizational skills
  • Exceptional time management skills
  • Ability to communicate professionally and work cooperatively with a diverse, multi-cultural group of clients, colleagues, and community stakeholders from a variety of backgrounds
  • Self-directed, able to adhere and meet deadlines
  • Current, valid driver’s license and access to own transportation
  • Proficiency in MS Office


This full-time opportunity is a vital role to lead and execute various tasks within our Survivor Support Services (SSS) Program. SSS specializes in services to the immigrant community who experience specific and additional impediments to safety. IIB believes that safety and low-barrier access to crime victim support/compensation are the right of every individual and therefore, services that focus on education regarding those rights and access to all services are at the core of its SSS Program’s immigrant domestic violence advocacy work.


  • Supervises at least five direct-line staff in providing intensive, comprehensive, and culturally responsive services to foreign-national survivors of domestic violence in Western New York, ensuring a harm-reductionist, trauma-informed approach.
    • Provides training,  continuous mentoring, and case management support to immigrant DV advocates about services that may include: individualized safety planning, providing and advocating for language access, rights-based education, crisis intervention, criminal and family court advocacy and accompaniment, advocacy within the criminal justice system, support on behalf of survivors’ children as secondary victims, and linkages and accompaniment to medical, mental health, public benefits and legal services.
    • Supervises the work of IIB’s High Risk Team DV advocate who provides intensive partner case management support and facilitates collaboration amongst community partners, including law enforcement and prosecutors, who are working on cases with the highest risks for lethality.
  • Works with the SSS Program Director and HR to recruit and hire new immigrant DV advocates. Works with university partners to recruit and supervise interns that support direct line staff.
  • Accepts all new immigrant DV survivor client referrals from community partners, including law enforcement, and appropriately assigns referrals to staff based on their capacity and clients’ needs.
  • Provides training and technical assistance to social services professionals, law enforcement, and other systems that are in positions to identify and serve immigrant survivors of DV.  Also facilitates professional development opportunities to support both direct-line staff and partner community professionals.
  • Expands relationships and serves as a liaison between IIB and partner organizations to increase the availability of choice for foreign-national survivors seeking to receive empowering community services.
  • Serves as the main contact for IIB’s grants administration staff to ensure timely data collection for programmatic reporting on grant-funded work, and to evaluate and improve the effectiveness of services.
    • Understands programmatic objectives and the scope of grant-funded work, including reporting requirements and service provision goals, and conveys this information to staff.
    • Trains and supervises staff in documenting required data, reviews staff data for accuracy, and provides narrative descriptions about services provided, as needed, to facilitate the timely submission of reports to funders.
  • On-call responsibilities occur periodically.
  • Other duties as assigned by the Director of the Survivor Support Services Program.

As an equal opportunity employer, we stay true to our mission by ensuring that the Institute is a diverse and inclusive workplace where we welcome the unique contributions that our staff bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, and more. This includes fostering an inclusive work culture and proactively addressing bias within our organization through intentional dialogues, trainings, and community connection. Interested candidates should send a cover letter and resume to