Interpreter Coordinator


Job Title:                               Interpreter Coordinator

Compensation:                    $12.75 per hour

Classification:                      Non-Exempt, Hourly

Working Hours:                   40 hours per week

Program:                               Interpretation & Translation Department

Supervisor:                          Director of Interpretation & Translation

Job summary:                      Coordinate foreign language interpretation services for customers in various industries, in a fast-paced and collaborative office setting.



Education:                           Minimum Bachelor’s Degree in related field.

Experience:                        The focus of this role is to coordinate foreign language interpreting, and to support the coordination of document translation services as needed. Experience working collaboratively in a team environment and with diverse cultures is preferred.

Additional Requirements:                               

  • Excellent written and oral communication skills in the English language.
  • Excellent interpersonal and customer service skills.
  • Superb organizational skills and attention to detail.
  • Basic proficiency with technology including Microsoft Word, Excel, and mobile applications.
  • Able to problem-solve and meet deadlines in a fast-paced business environment.
  • Self-starter, able to work with minimal supervision.
  • Able to maintain confidentiality.
  • Able to prioritize and follow-up in a timely manner.
  • Able to work effectively with a team and with management.
  • Knowledge of interpreters’ codes of ethics.
  • Must adhere to Social Worker’s Code of Professional Ethics.
  • Background in interpreting / translation preferred.
  • Working knowledge of linguistics or foreign languages preferred.

Level of Supervision: Works under the general supervision of the Director of Interpretation & Translation. Does not supervise any direct reports.

Duties and Responsibilities:

Manage Interpretation Requests

  • Manages interpretation requests by telephone, email, and through online scheduling system/ database
  • Ensures accurate data entry of requests
  • In collaboration with the Interpreter Scheduler, field incoming requests, coordinate with customers and interpreters, and monitor interpretation needs
  • Coordinate complex and special interpretation projects including school exams, conferences, and translation/interpretation collaborative projects.
  • Provide clear and timely communication with customers
  • Onboard and train customers to place interpretation requests directly in the scheduling platform.

Contracts and Agreements

  • Onboards new customers, ensuring all new customer paperwork is completed, including contracts and financial forms
  • Collaborates with Director of Interpretation & Translation to execute customer contracts
  • Communicates with customers regarding requirements for Interpreting Services
  • Ensures accurate record-keeping of Business Agreements

Recruitment and Hiring of Interpreters

  • Supports recruitment, interviewing, and training of interpreters in collaboration with the Project Coordinator
  • Advises Project Coordinator on priority languages and credentials for recruitment efforts

Maintains Current and Accurate Records

  • Maintains accurate interpreter information in the scheduling platform
  • Maintains current and accurate customer information in scheduling platform


Departmental Operations

  • Establishes and maintains professional and excellent customer service with customers and interpreters.
  • Corresponds with customers and interpreters as necessary.
  • Maintains positive working relationships with co-workers, supervisor, volunteer/interns and other Institute staff.
  • Keeps supervisor informed of activities and potential problems.
  • Maintains knowledge of current events and developments in the interpreting and translation professions.
  • Assists other co-workers as needed and as workload dictates.
  • Performs related duties as required.
  • Promotes the best interest of the agency.

Working Conditions:           

  • Schedule may include occasional weekend and or evening hours as needed to meet the demands of customers.
  • Highly collaborative, necessitating shared office space.



Full benefits


Excellent oral and written English language skills are required.

Additional languages are helpful but not required.


Entry level


4-year degree


Please email a cover letter and resume to Emily Brady-Santos at

Applications without a cover letter will not be accepted.