Interpreting & Translation Support Specialist


Job Title: Interpreting & Translation Support Specialist
Compensation: $12.75 per hour
Classification: Non-Exempt, Hourly
Working Hours: 40 hours per week
Program: Interpretation & Translation Department
Supervisor: Director of Interpretation & Translation
Job summary: Coordinate foreign language interpretation services for customers in various industries, in a fast-paced and collaborative office setting.

Qualifications:
Education: Minimum Bachelor’s Degree in related field.
Experience: The focus of this role is to support the coordination of foreign-language interpreting and document translation services. Experience working collaboratively in a team environment and with diverse cultures is preferred.

Additional Requirements:

  • Excellent written and oral communication skills in the English language.
  • Excellent interpersonal and customer service skills.
  • Superb organizational skills and attention to detail.
  • Basic proficiency with technology including Microsoft Word, Excel, and mobile applications.
  • Able to problem-solve and meet deadlines in a fast-paced business environment.
  • Self-starter, able to work with minimal supervision.
  • Able to maintain confidentiality.
  • Able to prioritize and follow-up in a timely manner.
  • Able to work effectively with a team and with management.
  • Knowledge of interpreters’ codes of ethics.
  • Must adhere to Social Worker’s Code of Professional Ethics.
  • Background in interpreting / translation preferred.
  • Working knowledge of linguistics or foreign languages preferred.

Level of Supervision: Works under the general supervision of the Director of Interpretation & Translation. Does not supervise any direct reports.

Duties and Responsibilities:
Walk-in Customer Service

  • Primary team member responsible for walk-in customers.
  • Implement and manage procedural improvements for customer intake, ensuring accurate, efficient, and consistent service.
  • Ensure effective communication with walk-in customers including implementing language access procedures for service window.

Support Interpretation Requests

  • In collaboration with Interpreter Coordinator and Interpreter Scheduler, process interpretation requests by telephone, email, and through online scheduling system/ database as needed.
  • Communicate effectively with team to ensure accurate data entry and smooth delivery of services.

Support Translation Requests

  • In collaboration with Translation Coordinator, process document translation requests as needed.
  • Collaborate with Translation Coordinator to implement new project management system, ensuring accurate record-keeping and smooth transition from previous system.
  • Assist in building translation memories and customer accounts.

Departmental Operations

  • Establishes and maintains professional and excellent customer service with customers and interpreters.
  • Corresponds with customers and interpreters as necessary.
  • Maintains positive working relationships with co-workers, supervisor, volunteer/interns and other Institute staff.
  • Keeps supervisor informed of activities and potential problems.
  • Maintains knowledge of current events and developments in the interpreting and translation professions.
  • Assists other co-workers as needed and as workload dictates.
  • Performs related duties as required.
  • Promotes the best interest of the agency.

Working Conditions:

  • Schedule may include occasional weekend and or evening hours as needed to meet the demands of customers.
  • Highly collaborative, necessitating shared office space.

 

Instructions to apply: Please email resume and cover letter to Emily Brady-Santos at ebrady@iibuff.org. Applications without a cover letter will not be considered. Please, no phone calls.