Job Posting: Business Leader Interpreting & Translation


Business Leader Interpreting & Translation

 

The International Institute of Buffalo (IIB) is seeking to hire a business leader for our Interpreting & Translation department, which is a social enterprise that offers high quality, client-centered services for individuals and businesses in the medical, legal, government and educational fields. IIB is committed to helping refugees and immigrants overcome language barriers by providing these services to customers in New York State and beyond. The mission of IIB is to make Western New York a better place for, and because of, refugees and immigrants.

We are looking for an entrepreneurial, problem-solving leader to serve as our Business Leader of Interpreting & Translation. This is a key leadership role within IIB that will be tasked with growing this important revenue model at a time when the language services field is rapidly evolving and changing. The Interpreting & Translation (I&T) Department provides services in over 90 different languages, serving over 1,200 customers annually. IIB maintains a roster of over 200 active interpreters, who provide interpretation services in person, and via on-demand streaming platforms (video and phone). IIB utilizes an app-based platform for customers to book appointments and for interpreters to accept jobs.

The ideal candidate for the Business Leader of Interpreting & Translation position is someone who has experience managing and developing a business, navigating customer needs and has a strong command of digital platforms that are available in service delivery. The I&T department is composed of a 6-member team who work on handling customer service needs, recruiting and training interpreters, and overseeing detail work like the translation of government and medical records. The Business Leader of Interpreting & Translation is responsible for overseeing the day-to-day operations of the team, managing contract negotiation and execution with customers, and spearheading new business development efforts that ensure language access into new offices and industries. The ideal candidate will have experience in business development, customer service and negotiation.

 

Job Duties include:

  • Develop and launch a 3-year business plan focused on revenue growth, marketing, and e-commerce
  • Supervise a team of 5-6 employees
  • Oversee all aspects of I&T’s business operations (billing, interpreter scheduling, contract renewals, pricing, etc.)
  • Analyze revenue flows and other quantitative data related to the business operation
  • Develop standards for customer guarantees that ensure customer satisfaction
  • Pursue RFP applications for existing and new business, and stay abreast of current contract periods
  • Explore ways to automate and innovate within the on-demand service platforms for service delivery
  • Develop and/or update written policies as needed that guide the operation and management of the business, staff, contract interpreters and customers
  • Serve on IIB’s senior leadership team and liaise on language access issues when it relates to mission-related programming
  • Stay on top of current trends in the industry and language needs within the community
  • Develop metrics to track account growth and revenue
  • Create and implement a marketing plan
  • Manage vendors and consultants that interact with our business delivery models

 

Skills

  • Bachelor’s Degree required; Master’s Degree preferred in Business, Foreign Language or other related field or relevant experience in field of work
  • 3 years of experience in managing staff and/or a business operation
  • Entrepreneurial spirit and a passion for creativity and problem solving
  • Strong oral and written communication skills are required
  • Adaptability and experience working with various web and app-based software platforms as the field of interpretation continues to evolve with its service delivery
  • Preferred proficiency in at least one other foreign language or can demonstrate an understanding of how language can be a barrier
  • Knowledge of or willingness to learn about NYS’ language access laws, as it relates to educating potential customers about the need to serve the foreign-born LEP (Limited English Proficient) populations that IIB serves

 

COMPENSATION

The International Institute of Buffalo provides highly competitive base compensation as well as a comprehensive benefits package, including, medical and dental insurance, paid time off and a 403(b) retirement plan.

 

WORKING CONDITIONS

  • May perform services with individuals with communicable diseases or conditions
  • Must be able to travel to sites using own personal vehicle.
  • May perform duties that include lifting up to 30lbs, carrying, bending, sitting, standing, or being outside in inclement weather for short periods of time.
  • We require employees be fully vaccinated.
  • Benefits include generous PTO, 11 paid holidays, 403(b), healthcare benefits and more.

 

HOW TO APPLY

 We encourage expressions of interest as early as possible.  For immediate consideration, please e-mail your cover letter and resume, along with salary requirements by June 30, 2022 to:

 

 

Careers@iibuff.org

Human Resources

International Institute of Buffalo

864 Delaware Avenue

Buffalo, NY 14209

 

www.iibuffalo.org

 

IIB is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.