Job Posting: Case Manager – Trafficked Youth

Hiring a Case Manager for Trafficed YouthJOB TITLE:     Case Manager – Trafficked Youth

PROGRAM:     Survivor Support Services

SUPERVISOR:     Coordinator, Human Trafficking Program

WORKING HOURS:     40 hours per week


Education:          AA plus 4-5 years’ experience or BA/BS plus 2-3 years’ experience in the social work or human services area required. MSW strongly preferred.


  • Experience in providing direct human services is required.
  • Experience serving victims of violence and/or trauma is required.
  • Experience in the area of cultural competency is preferred.

Additional Requirements:           

  • Ability to work effectively in crisis situations
  • Enthusiasm for creating social change & passion for social justice
  • Enjoy being part of and contributing to a team dedicated to human rights-based work
  • Excellent communication (oral and written), interpersonal, and organizational skills
  • Experience working with multidisciplinary teams
  • Flexible schedule to accommodate the needs of the agency and clients
  • Ability to work cooperatively with clients, co-workers, management and the public
  • Must adhere to the Social Worker’s Code of Professional Ethics
  • Current valid driver’s license, and access to own transportation
  • Ability to meet short timelines, under pressure


The primary role of the Case Manager involves providing intensive, comprehensive, and culturally competent services to minor survivors of human trafficking and those that are at-risk of being trafficked within the Western New York Community. Direct services include victim advocacy, crisis intervention, safety planning, general intake, service assessments, and coordination of support services both on-site and throughout Erie County. The Case Manager will work with the Coordinator of Human Trafficking Services to strengthen strong community partnerships with youth-specific service organizations in order to ensure a quality, community response to trafficked youth. This relationship building may include information/education during youth support groups and/or for the general community, as needed. The Case Manager will also be asked to assist in identifying impediments to safety and independence for trafficked youth identified in Erie County. On-call responsibilities occur periodically.


  • Conduct intake with clients, including service needs assessments, developing culturally and linguistically appropriate service plans, safety assessments, and safety planning;
  • Assist in stabilization of clients upon escape/recovery, which may include coordination of services with law enforcement and victim advocacy;
  • Assess client’s emergency, short-term and long-term needs through intake process;
  • Provide intensive case management including referrals for off-site services including, but not limited to shelter, mental health support, health screenings and medical care, substance use treatment, court accompaniment, employment support, and public benefits acquisition;
  • Ensure that all survivors understand their rights as victims of crime and facilitate application to associated status and benefits including NYS OVS applications, NYS OTDA referrals, and federal certification and/or eligibility;
  • Participate in all individual and group supervision meetings;
  • Attend relevant trainings and/or conferences related to subject matter expertise;
  • Adhere to agency documentation and data collections standards and procedures, including data submission for all grant requirements;
  • Adhere to organization client confidentiality policies and procedures;
  • Complete tasks as needed regarding program evaluation;
  • Perform other duties as required.


  • Must be able to travel to sites using own personal vehicle and must follow all state and local auto safety requirements such as seat belt and child car seat use.
  • Schedule may periodically include weekend and/or evening hours as needed to meet the demands of our clients

IIB is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Interested candidates should send a cover letter and resume to