Job Posting: Operations Leader



The International Institute of Buffalo (IIB) is a highly regarded nonprofit organization that provides direct social services to refugees, immigrants and survivors of domestic violence and human trafficking. IIB’s mission is to make Western New York a better place for, and because of, refugees and immigrants. IIB also offers programming in Interpreting & Translation and International Education & Exchanges.


We are seeking a highly motivated, strategic and capable Operations Leader to fill a key role in the organization, with principal responsibility for developing, improving and maintaining systems and processes that support our hard-working staff.



The Operations Leader’s core responsibilities involve the oversight of essential systems and functions of the Institute, including human resources, technology, facilities and business operations for our Interpreting & Translation Department. The Operations Leader will work to enhance internal systems to optimize productivity and minimize risk, which will provide support to the Institute’s programing, services and leadership. This is an important role to take on at an exciting time for a century-old organization that is going through a significant growth period. The Institute’s projected budget for FY2022 is $5.5 million with expansion anticipated in both our New American Integration and Survivor Support departments. The Operations Leader reports to the Executive Director and is tasked with a variety of critical responsibilities, including:



  • Supervise the business operations side of the Interpretation & Translation team and aid in the growth of business opportunities
  • Supervise Reception and other office administrative staff roles
  • Oversee facilities management to ensure the efficient utilization of space, building improvements, and equitable resource access as the organization expands
  • Oversee the office’s IT functions and work with vendors to manage the acquisition and implementation of technology improvements, including ongoing maintenance of systems and networks
  • Management and oversight of all vendor relationships
  • Identify business operations that can be streamlined or otherwise automated to eliminate outdated functions
  • Maintain appropriate insurance coverage for all aspects of the IIB’s business operations
  • Oversees COVID and other DOH office safety protocols and practices as necessitated by public health needs


Human Resources

  • Supervise the Human Resources Manager
  • Oversee human resource functions including staff benefits and annual health plan enrollment, revisions/updates to the Employee Handbook, maintenance of personnel files, and the handling of Employee Relations matters
  • Liaise with the payroll processors to ensure proper employee timecard tracking and grant timecard billing




  • Work with the Executive Director to support and implement strategic planning objectives set by the Board of Directors
  • Work on succession planning for key programmatic functions at IIB
  • Liaise with the Board Building & Grounds Committee on building improvement and building safety issues


The successful applicant will look at current operations, identify new opportunities and areas for improvement, and will work to research options and implement them. He or she will work in concert with the Executive Director to coordinate planning, communicate effectively with staff and other stakeholders, and improve operations both internally and externally.  This position requires the ability to maintain both on-site and out-of-office meetings, and a valid driver’s license is necessary.



The ideal candidate will have:

  • Minimum of five years of operations or program management experience
  • Undergraduate degree in finance, non-profit management or related field. Master’s level degree preferred. Work experience can be a substitute for degree.
  • Demonstrable experience using Excel spreadsheets (both creating and understanding)
  • Superb written and oral communication skills
  • Experience working with different stakeholders where consensus-building achieved desired outcomes
  • Practical knowledge of employment regulations at the state and federal level
  • Excellent time management skills that balance flexibility and responsiveness with adherence to deadlines
  • Record of integrity, discretion and ethical decision making
  • Ability to work independently with a high level of accountability and attention to detail
  • Strong interpersonal skills, diplomacy and patience
  • A commitment to excellence, teamwork, continuous learning and creativity




The International Institute of Buffalo provides highly competitive base compensation as well as a comprehensive benefits package, including, medical and dental insurance, paid time off and a 403(b) retirement plan.




  • May perform services with individuals with communicable diseases or conditions
  • Must be able to travel to sites using own personal vehicle.
  • May perform duties that include lifting up to 30lbs, carrying, bending, sitting, standing, or being outside in inclement weather for short periods of time.
  • We require employees be fully vaccinated.
  • Benefits include generous PTO, 11 paid holidays, 403(b), healthcare benefits and more.


 We encourage expressions of interest as early as possible.  For immediate consideration, please e-mail your cover letter and resume, along with salary requirements by 6/30/2022

Human Resources

International Institute of Buffalo

864 Delaware Avenue

Buffalo, NY 14209


IIB is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.