Job Posting: Preferred Communities Medical Case Manager 



JOB TITLE: Preferred Communities Medical Case Manager

SUPERVISOR: Preferred Communities Program Coordinator, General Supervision of Director of New American Integration

DEPARTMENT: New American Integration

WORKING HOURS: 40 hours per week

SALARY & BENEFITS: Starting pay for the Employment Case Manager position is $17/hour. This is a full time hourly position eligible for benefits. IIB offers healthcare benefits, a 401(3)b package with employer contribution, an hour paid lunch, free parking, and a generous PTO policy.

JOB SUMMARY: The medical case manager is responsible for assisting clients navigate the medical system and reach self-sufficiency while adhering to preferred communities program guidelines. The medical case manager will assist clients in linking to a primary care physician as well as specialists, ensure all urgent medical needs are met, and advocate for clients when needed. The Medical Advocate will also assist clients and medical professionals in understanding their rights and responsibilities.


Education: AA or combination of education and experience in the refugee or human services area

Experience: Experience with diverse cultures and/or refugee populations is preferred, but not mandatory.

Additional Requirements:

  • Knowledge of the US medical system
  • Familiarity of public transportation
  • Familiarity with Microsoft office
  • Very good communication (oral and written) in the English language
  • Ability to problem solve and research
  • Ability to work under minimal supervision
  • Comfortable with advocating on clients behalf with professionals
  • Excellent interpersonal and organizational skills, including time management
  • Detail-oriented
  • Flexible schedule to accommodate the needs of the agency and our clients
  • Ability to work cooperatively with clients, co-workers, management, and the public
  • Ability to work in a multicultural setting and communicate with clients from a variety of ethnic and religious backgrounds and lifestyles
  • Current valid driver’s license, and access to own transportation
  • Professional appearance and demeanor
  • Ability to meet short timelines, under pressure


  • Link referred clients with primary care physician and specialists
  • Ensure clients know how to navigate health systems on their own (making appointments, transportation to appointments, advocating for themselves, follow up care, and proper use of any medications)
  • Teach clients how to use public transportation
  • Attend medical appointments with clients
  • Broaden provider network by reaching out to new providers
  • Assess client needs, make recommendations and work with case manager to address
  • Correspond with local agencies, and other service providers as necessary
  • Ensure clients have access to interpreters for appointments, as required by law and that care is culturally competent and if not, suggest trainings to resolve
  • Visit hospitalized clients and work with hospital staff to ensure cultural needs are being met
  • Maintain accurate case files, as required by USCRI
  • Attend departmental and agency meetings as required
  • Perform other duties as required to ensure self sufficiency


  • May perform services with individuals with communicable diseases or conditions
  • Must be able to travel to sites using own personal vehicle.
  • Occasional weekend and/or evening hours may be assigned as needed to meet the demands of our clients/program.
  • May perform duties that include lifting up to 30lbs, carrying, bending, sitting, standing, or being outside in inclement weather for short periods of time.
  • We require employees be fully vaccinated.
  • Our benefits include generous PTO & 11 paid Holidays.

Interested candidates should send a cover letter and resume to with “PC Medical Case Manager” in the header.

IIB is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.