Job Posting: Resettlement Case Manager


JOB DESCRIPTION 

 JOB TITLE: Resettlement Case Manager  

 PROGRAM: New American Integration  

 SUPERVISOR: New American Integration Coordinator 

 WORKING HOURS: Full time 40 hours per week. Primarily 8-4 or 9-5 with some evenings, late nights, or weekends for arrivals. 30% of work is currently done remotely. The New American Integration Department is currently working a hybrid staggered office schedule.   

 SALARY & BENEFITS: Starting pay for the Case Manager position is $17.50/hour. This is a full time hourly position eligible for benefits. IIB offers healthcare benefits, a 401(3)b package with employer contribution, an hour paid lunch, free parking, and a generous PTO policy. 

 

QUALIFICATIONS:  

 Education: Combination of education and experience in the refugee, social work or human services area preferred.  

 Experience: Experience with diverse cultures and/or refugee population is preferred, but not mandatory. Experience with providing direct client services is required. Individuals with language abilities in Dari, Pashto, Kiswahili or Kibembe are encouraged to apply. 

  Requirements:  

  • Good communication (oral and written) , interpersonal and organizational skills, including time management 
  • Flexible schedule to accommodate the needs of the agency and our clients (nighttime airport pickups are required, occasional weekend home visits may be required)  
  • Ability to work cooperatively with clients, co-workers, management and the public 
  • Ability to work in a multi-cultural setting and communicate with a clients from a variety of ethnic and religious backgrounds and lifestyles 
  • Current valid driver’s license, insurance,  and access to own transportation 
  • Ability to meet short timelines, under pressure 
  • Some knowledge of computers, e-mail, and Microsoft Office is preferred 

 

 JOB SUMMARY: 

The Case Manager is responsible for guiding new arrivals through the resettlement process, while adhering to strict federal guidelines. The Case Manager will work with the R&P team to welcome and assist newly arrived families and individuals to Buffalo, helping them to settle into a new life, navigate barriers, and access crucial services. 

 

 LEVEL OF SUPERVISION: 

Works under general supervision of the Resettlement Coordinator and New American Integration Programs Manager. 

 

DUTIES AND RESPONSIBILITIES: 

  • Oversee preparation of suitable housing for new arrivals with Housing and Donations Coordinators 
  • Meet new arrivals at airport upon arrival and transport to their new home 
  • Assist client in obtaining all paperwork and services as required by federal contract  (social security , Medicaid, Food Stamps, P.A) 
  • Provide clients with community orientation (requires group presentation) 
  • Link clients with health screening, ESL, and schools.  
  • Assess and counsel clients, making referrals when needed 
  • Correspond with local agencies, landlords and other service providers as necessary 
  • Advocate on client’s behalf 
  • Meet reporting deadlines 
  • Clearly document all services provided 
  • Maintain accurate case files 
  • Link clients with all services as appropriate 
  • Attend departmental and agency meetings as required 
  • Perform other duties as pertains to position  

 

Interested candidates should send cover letter and resume to New American Integration Programs Manager, Bob Doyle at careers@iibuff.org . 

 

IIB is an Equal Opportunity Employer and not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.