Job Posting: Resettlement Program Coordinator




JOB TITLE: Resettlement Program Coordinator  

 PROGRAM: New American Integration   

 SUPERVISOR: Director of New American Integration  

 WORKING HOURS: Full time 40 hours per week. Primarily 8-4 or 9-5 with some flexibility based on client and agency need. 30% of work is currently done remotely. M-W-F in office. Tues &-Thurs remote.  

 SALARY & BENEFITS:  pay for the Resettlement Program Coordinator position is $20/hour. This is a full time hourly position eligible for benefits. IIB offers healthcare benefits, a 401(3)b package with employer contribution, an hour paid lunch, free parking, and a generous PTO policy. 



 Education: Bachelor’s degree or equivalent combination of education and experience in the refugee or human services area  

 Experience: Experience with diverse cultures and/or refugee population is preferred, but not mandatory. Experience with providing direct client services and case management is required. Preference for candidates with supervisory experience and/or program management experience  



  • Excellent communication (oral and written), interpersonal and organizational skills 
  • Exceptional Time management skills,  
  • Flexible schedule to accommodate the needs of the agency and our clients 
  • Ability to communicate professionally and work cooperatively with a diverse, multi-cultural group of clients, colleagues, and community stakeholders from a variety of backgrounds 
  • Current valid driver’s license, and access to own transportation 
  • Ability to meet short timelines, and adhere to deadlines, under pressure 
  • Ability to lead staff and volunteers 
  • Ability to recognize and identify concerns and create and implement changes with a minimum of supervision 



The Resettlement Program Coordinator is responsible for ensuring that guidelines set by our national office (US Committee for Refugees & Immigrants) are being met for the Resettlement program. The Resettlement Program Coordinator will directly supervise the team of Resettlement Case Managers at IIB, as well as interns and volunteers within that program. The Coordinator will represent our agency and clients at community stakeholder meetings and advocate for positive changes in service provision where required (social services, social security, health providers) 




  • Assure new cases coming to WNY by contacting US based family or friends 
  • Receive and distribute arrival notices in a timely manner, assign caseloads of R&P arrivals to R&P Case Managers, and monitor R&P Case Manager adherence to expectations and compliance 
  • May provide required services to newly arrived individuals and families to support case managers 
  • Ensure that all R&P reports for the department are completed on time (core services check list and 90 day report), work with NAI Compliance Specialist to ensure all case files and case notes are complete and compliant 
  • Work with Donations Coordinator and Housing Coordinator to ensure all new arrivals are housed in safe, affordable, and furnished homes and apartments (conducts home visit on 10% of homes)  
  • Maintain accurate case files, as required by USCRI, state, county and federal contracts 
  • Bring any concerns to the immediate attention of the NAI Programs Manager 
  • Work collaboratively with the Director of New American Integration and New American Integration Programs Manager to develop of modify programs as needed 
  • Work with the NAI team and refugee-led community based organizations to enhance or augment IIB services and programs 
  • Serve as an advocate for IIB clients and R&P Case Managers  
  • Attend departmental and agency meetings as required 
  • Included in rotation of “refugee emergency cell phone”  
  • Perform other duties as required.  


Interested candidates should send cover letter and resume to Director of New American Integration, Denise Beehag, at   


IIB is an Equal Opportunity Employer and not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.