Resettlement Case Manager


JOB TITLE: Resettlement Case Manager

PROGRAM: New American Integration

SUPERVISOR: New American Integration Coordinator

WORKING HOURS: Full time 40 hours per week. Primarily 8-4 or 9-5 with some evenings, late nights, or weekends for arrivals. 30% of work is currently done remotely. M-W-F in office. Tues &-Thurs remote.

SALARY & BENEFITS:  Starting pay for the Case Manager position is $17.50/hour. This is a full time hourly position eligible for benefits. IIB offers healthcare benefits, a 401(3)b package with employer contribution, an hour paid lunch, free parking, and a generous PTO policy.

QUALIFICATIONS:

Education: Combination of education and experience in the refugee, social work or human services area preferred.

Experience: Experience with diverse cultures and/or refugee population is preferred, but not mandatory. Experience with providing direct client services is required. Individuals with language abilities in Kiswahili or Kibembe are encouraged to apply.

Requirements:          

  • Good communication (oral and written), interpersonal and organizational skills, including time management
  • Flexible schedule to accommodate the needs of the agency and our clients (nighttime airport pickups are required, occasional weekend home visits may be required)
  • Ability to work cooperatively with clients, co-workers, management and the public
  • Ability to work in a multi-cultural setting and communicate with a clients from a variety of ethnic and religious backgrounds and lifestyles
  • Current valid driver’s license, insurance, and access to own transportation
  • Ability to meet short timelines, under pressure
  • Some knowledge of computers, e-mail, and Microsoft Office is preferred

JOB SUMMARY:

The Case Manager is responsible for guiding new arrivals through the resettlement process, while adhering to strict federal guidelines. The Case Manager will work with the R&P team to welcome and assist newly arrived families and individuals to Buffalo, helping them to settle into a new life, navigate barriers, and access crucial services.

LEVEL OF SUPERVISION:

Works under general supervision of the Coordinator of New American Integration

DUTIES AND RESPONSIBILITIES:

  • Obtain and oversee preparation of suitable housing for new arrivals
  • Meet new arrivals at airport upon arrival and transport to their new home
  • Assist client in obtaining all paperwork and services as required by federal contract (social security , Medicaid, Food Stamps, P.A)
  • Provide clients with community orientation (requires group presentation)
  • Link clients with health screening, ESL, and schools.
  • Assess and counsel clients, making referrals when needed
  • Correspond with local agencies, landlords and other service providers as necessary
  • Advocate on client’s behalf
  • Meet reporting deadlines
  • Clearly document all services provided
  • Maintain accurate case files
  • Link clients with all services as appropriate
  • Attend departmental and agency meetings as required
  • Perform other duties as pertains to position

Interested candidates should send cover letter and resume to New American Integration Coordinator, Bob Doyle at bdoyle@iibuff.org.

IIB is an Equal Opportunity Employer and not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.