Resettlement Program Coordinator

JOB TITLE: Resettlement Program Coordinator  

PROGRAM: New American Integration    

SUPERVISOR: Director of New American Integration

WORKING HOURS: Full time 40 hours per week. Primarily 8-4 or 9-5 with some flexibility based on client and agency need. 30% of work is currently done remotely. M-W-F in office. Tues &-Thurs remote.

SALARY & BENEFITS:  Starting pay for the Resettlement Program Coordinator position is $20/hour. This is a full time hourly position eligible for benefits. IIB offers healthcare benefits, a 401(3)b package with employer contribution, an hour paid lunch, free parking, and a generous PTO policy.


Education:      Bachelor’s degree or equivalent combination of education and experience in the refugee or human services area

Experience:     Experience with diverse cultures and/or refugee population is preferred, but not mandatory. Experience with providing direct client services and case management is required. Supervisory experience helpful.


  • Excellent communication (oral and written), interpersonal and organizational skills, including time management
  • Flexible schedule to accommodate the needs of the agency and our clients
  • Ability to communicate and work cooperatively with a diverse, multi-cultural group of clients, colleagues, and community stakeholders from a variety of backgrounds
  • Must adhere to the Social Worker’s Code of Professional Ethics
  • Current valid driver’s license, and access to own transportation
  • Ability to meet short timelines, under pressure
  • Ability to direct staff and volunteers
  • Ability to recognize and identify concerns and create and implement changes with a minimum of supervision


The Resettlement Program Coordinator is responsible for ensuring that USCRI guidelines are being met for the R&P program. In addition to a light caseload, the Resettlement Program Coordinator will directly supervise the team of R&P Case Managers at IIB.


  • Assure new cases coming to WNY by contacting US based family or friends
  • Receive and distribute arrival notices in a timely manner, assign caseloads of R&P arrivals to R&P Case Managers, and monitor R&P Case Manager adherence to expectations and compliance
  • Maintain a caseload of R&P cases and provide required services to newly arrived individuals and families
  • Ensure that all R&P reports for the department are completed on time (core services check list and 90 day report), work with NAI Compliance Specialist to ensure all case files and case notes are compliant
  • Work with Donations Coordinator and Housing Coordinator to ensure all new arrivals are housed in safe, affordable, and furnished homes and apartments (responsibility of case managers but will conduct home visit on 10% of homes)
  • Maintain accurate case files, as required by USCRI, state, county and federal contracts
  • Bring any concerns to the immediate attention of the Director of New American Integration
  • Work collaboratively with the Director of New American Integration and New American Integration Coordinator to develop of modify programs as needed
  • Work with the Community Relationship Manager and refugee-led community based organizations to enhance or augment IIB services and programs
  • Serve as an advocate for IIB clients and R&P Case Managers
  • Attend departmental and agency meetings as required
  • Included in rotation of “refugee emergency cell phone”
  • Perform other duties as required.

 Interested candidates should send cover letter and resume to Director of New American Integration, Denise Beehag, at

IIB is an Equal Opportunity Employer and not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.