R&P Case Manager


JOB TITLE: R&P Case Manager

PROGRAM: New American Integration

SUPERVISOR: New American Integration Coordinator

 

WORKING HOURS: Full time 40 hours per week. Primarily 8-4 or 9-5 with some evenings, late nights, or weekends for arrivals. 30% of work is currently done remotely. M-W-F in office. Tues &-Thurs remote.

This is a full time hourly position eligible for benefits. IIB offers healthcare, a 401(3)b package with employer contribution, free parking, and a generous PTO policy.

 

QUALIFICATIONS:

Education: Combination of education and experience in the refugee, social work or human services area preferred.

Experience: Experience with diverse cultures and/or refugee population is preferred, but not mandatory. Experience with providing direct client services is required. Individuals with language abilities in Kiswahili or Kibembe are encouraged to apply.

 

Requirements:

· Good communication (oral and written) , interpersonal and organizational skills, including time management

· Flexible schedule to accommodate the needs of the agency and our clients (nighttime airport pickups are required, occasional weekend home visits may be required)

· Ability to work cooperatively with clients, co-workers, management and the public

· Ability to work in a multi-cultural setting and communicate with a clients from a variety of ethnic and religious backgrounds and lifestyles

· Current valid driver’s license, insurance, and access to own transportation

· Ability to meet short timelines, under pressure

· Some knowledge of computers, e-mail, and Microsoft Office is preferred

 

JOB SUMMARY:

The Case Manager is responsible for guiding new arrivals through the resettlement process, while adhering to strict federal guidelines. The Case Manager will work with the R&P team to welcome and assist newly arrived families and individuals to Buffalo, helping them to settle into a new life, navigate barriers, and access crucial services.

 

LEVEL OF SUPERVISION:

Works under general supervision of the Coordinator of New American Integration

 

DUTIES AND RESPONSIBILITIES:

· Obtain and oversee preparation of suitable housing for new arrivals

· Meet new arrivals at airport upon arrival and transport to their new home

· Assist client in obtaining all paperwork and services as required by federal contract (social security , Medicaid, Food Stamps, P.A)

· Provide clients with community orientation (requires group presentation)

· Link clients with health screening, ESL, and schools.

· Assess and counsel clients, making referrals when needed

· Correspond with local agencies, landlords and other service providers as necessary

· Advocate on client’s behalf

· Meet reporting deadlines

· Clearly document all services provided

· Maintain accurate case files

· Link clients with all services as appropriate

· Attend departmental and agency meetings as required

· Perform other duties as pertains to position

 

Interested candidates should send cover letter and resume to New American Integration Coordinator, Bob Doyle at bdoyle@iibuff.org.

 

IIB is an Equal Opportunity Employer and not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.