Director of Survivor Support Services    

Sign that says "Hiring"

JOB TITLE:                        Director of Survivor Support Services  

PROGRAM:                       Survivor Support Services

SUPERVISOR:                   Executive Director

WORKING HOURS:           Full-Time Status – 40 hours per week – Monday-Friday

RELOCATION PACKAGE:  Relocation assistance will be considered for out-of-area qualified candidate


Education: AA degree plus 4-5 years of experience or BA/BS degree plus 2-3 years of experience in the social work or human services area required. MSW or equivalent.


  • Minimum 3-5 years of supervisory experience, preferably in a social work or case management-based setting;
  • Experience collaborating in a multi-disciplinary, diverse team;
  • Experience working in a social service setting providing short-term counseling or case management with a minimum of two (2) years of experience working with victims and survivors of trauma and/or crime;
  • Sensitivity and experience with and/or knowledge of domestic and gender- based violence with a focus on immigrant populations;
  • Excellent interpersonal skills and positive attitude, with the ability to work well with people of diverse educational, cultural, and professional backgrounds;
  • Strong verbal and written communications abilities
  • Ability to solve problems, exercise sound judgment, maintain confidentiality, and cope with stress and crises in a calm manner;
  • Willingness and ability to be flexible with work schedule (some weekday evening hours may be required);
  • Highly motivated, with capacity to take initiative and thrive in a fast-paced environment; and
  • Computer proficiency in Microsoft Office for Business


  • Familiarity with WNY social service landscape and court systems;
  • Bilingual in a language spoken by client population

Job Summary

The International Institute of Buffalo (IIB) is seeking to hire a Director of Survivor Support Services to lead our impact programming that serves over 600 survivors in Western New York.

The Director of Survivor Support Services oversees a department that provides trauma-informed case management services to survivors of domestic violence and human trafficking.

The Institute’s survivor programming is funded by federal, state and private funding. The department employs 22 people that are spread out amongst four teams: immigrant domestic violence survivor services, human trafficking services for youth and adult survivors, and specialized medical, housing, and employment services for survivors of human trafficking. The department also serves on multi-disciplinary teams and task forces, and provides technical assistance to departments in law enforcement, social services institutions, and other victims’ services providers.

Essential Job Functions:

  • Serve on the Institute’s leadership team and support the organizations mission, which is “making WNY a better place for, and because of, immigrants and refugees.”
  • Provide group supervision, individual supervision, and support to team coordinators and specified case managers, in accordance with IIB’s supervision policy;
  • Provide group supervision to all case managers in the department, including facilitating regular case review;
  • Update the departments policies and procedures manual to align with agency policies and best practices for social workers regarding safety and case management procedures;
  • Monitor staff performance through regular observation of client work and documentation, and coach staff in providing client-centered trauma informed intake and screening, safety assessments and risk management plans;
  • Maintain a small caseload and provide crisis intervention, short term supportive counseling, case management, and information and referrals to IIB clients;
  • Advocate for clients and guide staff to provide effective advocacy for clients navigating systems including the justice system, crime victim compensation, shelters, mental health treatment, public assistance and other entitlements;
  • Oversee the provision of emergency practical assistance for clients by coordinating processes involving purchase orders and donations tracking;
  • Transition the department from a paper-based to a computerized record keeping system and maintain thorough and accurate case records and statistics;
  • In partnership with the Grant Administration Director, review and ensure the accuracy of statistical management and fiscal funder reports, and contract compliance for the NYS Office of Victim Services and US Department of Justice programming;
  • Serve as primary point of contact and reporter for programmatic data and narrative portions of grant reporting;
  • Act as a liaison between IIB and agency partners including two regional human trafficking task forces, the Erie County High Risk Team, and other law enforcement and non-profit partners;
  • Conduct educational presentations and trainings and participates in outreach events for community groups about trafficking prevention, domestic violence, and other related topics;
  • Participate in staff meetings, community meetings and relevant trainings and seminars (some travel throughout WNY and out of state to grantee meetings is required);
  • Work collaboratively with other IIB programs to facilitate linkages for clients; and
  • Various other duties to be determined by supervisor.

Supervisory Reports:

  • Approximately 6 staff (4 team coordinators, 1 department administrative support staff and 1 regional task force coordinator.)

Interacts with:

  • DHS Homeland Security Investigations
  • Erie County District Attorneys’ Offices and other prosecutor agencies
  • U.S. Attorney’s Office
  • Buffalo Police Department, Erie County Sheriff’s Office and other law enforcement agencies
  • NYS Office of Victim Services
  • Erie County Department of Social Services
  • Non-profit social service providers and civil legal aid providers
  • NYS Unified Court System (Family Court, Trafficking Court, Court personnel)
  • National coalitions that provide training and technical assistance around working with immigrant survivors

As an equal opportunity employer, we stay true to our mission by ensuring that the Institute is a diverse and inclusive workplace where we welcome the unique contributions that our staff bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, and more. This includes fostering an inclusive work culture and proactively addressing bias within our organization through intentional dialogues, trainings, and community connection. Interested candidates should send a cover letter and resume to