Over the last few months, providing language access services to Limited English Proficiency clients has been challenging in ways that none of us could have anticipated. COVID-19 has changed the way the whole world works/provides services. Here at the Institute–we have seen a tremendous shift from in-person interpreting to third-party platform interpreting via Zoom, Skype, Google Meets, etc.
We recognize that many organizations are holding meetings remotely due to COVID, and not due to preference for third-party platform interpreting. We are therefore adjusting our agreements so that billing for Zoom and other scheduled video calls matches in-person pricing. We do not want to charge our customers more for a virtual meeting than in-person meeting if the meeting is held virtually because of public health concerns.
Going forward, all Zoom and other third party platform appointments will be billed at in-person billing rates, not VRI/OPI rates as previously stipulated in the contract. These rates will be in effect as of December 15th, 2020.