Contact Us

Let us know your interests in the Institute by completing our brief form – we look forward to connecting with you.


Update as of January 2022:

We are open by appointment only at this time during the pandemic. You can reach a member of our staff by calling the main reception line at 716-883-1900 from 11 am to 3pm, Monday through Friday, when we have a receptionist on duty.

Otherwise, please contact a representative from the Institute directly at the numbers below, depending on the nature of your inquiry (i.e. client services, interpretation service, media request, stakeholder meeting request, etc.)

Please note that our building remains closed to walk-in visitors at this time. Our staff remain committed to providing expert, compassionate care to our clients and the community. Staff will continue to be available by email and phone as usual.


For urgent client needs please use the following numbers:

Refugee Services – 716-241-1173

Interpreting Services – 716-249-1234

Translation Services – 716-299-8664

Survivor Support Services – 716-222-3890


Media Requests:

Please contact Gabe DiMaio, Director of Communications, at or call 716-316-8536.

For donation information, please click here or contact

For all other inquires please use our “contact us” form below.
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