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Employment Case Manager

Assistant Director of New American Integration
Working Hours:
Full time, 40 hours per week
Pay Range:
$18.00 to 20.00 per hour
Job Summary:

The Employment Case Manager is responsible for assisting employable clients to obtain and retain employment. This is accomplished by enrolling clients into an appropriate program and providing them with all necessary services through engaging workshops, client meetings, and case management while ensuring compliance of documentation of service provision. This position requires the use of a personal vehicle.


Education:      Bachelor’s degree required.

Experience:     Previous work experience in employment, recruitment, human services/refugee services or related experience required. Experience with diverse cultures and/or refugee population is preferred, but not mandatory. Experience working in a professional office setting.


  • Current valid driver’s license, active auto insurance, and personal vehicle required.
  • Excellent communication (oral and written), interpersonal and organizational skills, including time management and good judgement.
  • Ability to work cooperatively with a diverse team of colleagues, clients, and external partners.
  • Ability to work in a multi-cultural setting and communicate with clients from a variety of ethnic and religious backgrounds and lifestyles.
  • Flexible schedule to accommodate the needs of the organization and our clients.
  • Ability to meet short timelines and deadlines, coupled with multi-tasking ability.
  • Knowledge of computers, e-mail, and Microsoft Office suite of products/software.
Duties And Responsibilities:
  • Assess and counsel clients in employment matters and address barriers to employment, making referrals when needed.
  • Ensure all enrolled clients have an employment plan and resume, actively work to assist client in follow-through of employment plan.
  • Assist clients with opening bank account and obtaining NYS ID.
  • Enroll all RSSP/NYSESRP clients into BIN and update case notes in compliance with subcontract requirements.
  • Assist clients in completing new-hire paperwork and completing all pre-employment testing, when required.
  • Work with Employment Program Manager, employers, and clients after placement to ensure job retention.
  • Correspond with employers, local agencies and other service providers, make new connections and build community relationships.
  • Assists client in notifying DSS of employment and ensure required paperwork is complete and accurate as outlined in contracts to maintain accurate case files.
  • Meet reporting deadlines for all contracted services in communication with Employment Program Manager and Assistant Director of NAI.
  • Meet with clients ensure ongoing communication.
  • Conduct/arrange workshops related to employment (Job Club, Library Tour, etc.).
  • Communicate employment issues and trends with team.
  • Work with colleagues to create and streamline employment reports.
  • Responsibly utilize interpreting services.
  • Attend departmental and agency meetings, perform other duties, as required.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this role. This is not an exhaustive list of all duties and responsibilities. The International Institute of Buffalo reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

Working Conditions:

Office environment requires employees to consistently use manual dexterity in reaching, writing, navigating around the workspace. This position requires fully functional vision and auditory abilities. This position requires standing, sitting, walking, including up and down stairs, lifting and moving items of up to 30-pounds.


Qualified candidates should send a cover letter and resume to, please include the job title, “Employment Case Manager,” in the subject line.

The International Institute of Buffalo is an equal opportunity employer and does not discriminate on the basis of age, race, religion, creed, color, sex, sexual orientation or preference, gender identity, national or ethnic origin, marital status, physical or mental disability, veteran or military status, or any other protected classifications in employment or any other aspect of our programs and activities. Should you require an accommodation, according to the guidelines of the ADA, please seek the counsel of Human Resources for assistance.

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864 Delaware Avenue
Buffalo, New York 14209
(716) 883-1900

Hours of Operation
Monday – Friday 8 a.m. – 5 p.m.
Contact Us