Interested in Working With Us?

The International Institute of Buffalo’s mission is to make Western New York a better place for, and because of, immigrants and refugees. We’re looking for a case manager to join our employment team.

The Translation Coordinator oversees the coordination and delivery of document translation services from initial request through final delivery and billing. This position manages translation projects, coordinates with customers and contracted translators, ensures quality standards are met, maintains translator records, and supports continuous improvement of translation processes and technology. The Translation Coordinator also assists with the development of translation products and may support interpreting services as departmental needs require.

• Minimum of Bachelor’s degree in translation, linguistics, languages, international studies, communications, social work or a related field, or equivalent combination of education and relevant experience
• Experience working with immigrant and/or refugee populations in a community-based setting
• Experience coordinating translation projects, document localization, Desktop Publishing or multilingual communication services; professional translation experience preferred
• Exceptional interpersonal and communication skills – both verbal and written
• Demonstrated professional acumen to collaborate with a variety of external community members and stakeholders
• Demonstrated project management skills with the ability to manage multiple priorities and deadlines
• High level of cultural competency, empathy, and adaptability
• Multilingual or bilingual abilities a plus
• Proficiency with Microsoft Office and the ability to learn and utilize Computer-Assisted Translation (CAT) tools, translation management systems, and Adobe Acrobat Suite including InDesign and Photoshop
• Strong prioritization and organization skills with accuracy and attention to detail
• Willingness and adaptability working with diverse cultures of underserved and underrepresented communities
• Ability to work in a team environment focused on the organization’s mission
• Authorized to work in the U.S.

Translation Project Management

• Coordinates full-cycle translation of documents including, but not limited to:
  • Generating quotes for translation projects
  • Communicating promptly and clearly with customers and translators
  • Handling intake and delivery of electronic and paper documents
  • Managing timelines and deadlines for all translation projects; interfaces with customers, contractors, vendors (e.g. American Translators Association)
  • Negotiating project pricing and translator compensation within established guidelines and approved authority
  • Providing professional customer service for walk-in, phone, and electronic translation requests
  • Training interpreting team on translation request intake procedures and provides ongoing guidance as needed and appropriate
• Coordinates transcription/translation requests
• Processes translator payments, reconciles project documentation, and maintains accurate financial records in accordance with organizational policies
• Maintains current and accurate translator records, credentials, and information
• Consistently provides superior customer service to customers and translators
• Assists with creation of translation product packages for industry-specific marketing
• Assists with design and evaluation of new products or opportunities

Quality Assurance

• Adheres to industry and agency standards, upholding confidentiality and ethics of translation regarding translation quality

• Monitors translation quality and assists in developing, implementing, and continuously improving translation, editing, proofreading, localization, and transcription standards and procedures
• Gathers feedback from stakeholders to drive program improvements and efficiencies; maintains positive working relationships with contracted translators and vendors
• Stays up-to-date with rapidly changing industry standards; maintains flexibility and implements changes accordingly

• Collaborates with department staff to:

• Recruit, screen, and contract qualified translators
• Coordinate compliance and quality standards for translators including contracts and privacy agreements
• Monitor translator performance and quality standards

Department Operations

• Assists with evaluation and implementation of software/systems including Computer-Assisted Translation (CAT) tools
• Escalates challenges to department head as necessary
• Maintains high standards of accuracy, confidentiality, professionalism, and customer service while meeting established turnaround times
• Generates reports and maintains departmental metrics related to translation volume, turnaround times, customer satisfaction, and vendor performance as requested
• If qualified, assists with interpreting requests as needed and as workload dictates
• Supports the mission of the International Institute and promotes the best interest of the agency
• Supports the organization’s mission and values, promotes a positive culture and remains actively engaged
• On occasion, may represent the organization at community meetings, events, or related activities as assigned
• Other duties as assigned by a member of management within the job scope

The above statements are intended to describe the general nature and level of the work being performed by the individual assigned to this role. This is not an exhaustive list of all duties and responsibilities. The International Institute of Buffalo reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

Generous PTO/Sick Time plan, 11 paid holidays, one-hour paid lunch, free parking, retirement plan with IIB contribution upon eligibility, health & dental insurance, disability insurance, paid family/maternity/paternity leave, life insurance, employee assistance program

Office environment requires employees, with or without accommodation, to consistently use manual dexterity in reaching, writing, navigating around the workspace. This position requires fully functional vision and auditory abilities. This position may include hours standing and walking, including up and down stairs, and moving basic office items of up to 30 pounds.

Interested candidates should send their resume to careers@iibuff.org.